Contact Us

Have a question?

Our Client Service team will be happy to help!

Just fill out the form below, email us at info@footprint-pioneers.de or call us on our

telephone number: 0049 176 466 404 26

Frequently Asked Questions

At present, we offer customization in style, allowing you to select from various designs, materials, and finishes to create a shoe that reflects your personal taste. We are excited to announce that in the near future, we will expand our customization options to include fit, ensuring your shoes are not only stylish but perfectly tailored to your feet.

Simply visit our online shop, choose your desired shoe model, and utilize our style configurator to select your preferred design options. For now, sizing follows standard industry measurements. Stay tuned for our upcoming feature that will allow custom fit measurements for an even more personalized shoe.

While our current model focuses on style customization, we strive to provide accurate sizing guides to ensure a good fit. If your shoes don’t fit as expected, please reach out to us within 30 days, and we’ll be happy to discuss return and exchange options.

We are diligently working to introduce fit customization as part of our target business model. This exciting feature is expected to launch in 2025. Sign up for our newsletter or follow us on social media for the latest updates!

We use a variety of premium materials, carefully selected for durability, comfort, and aesthetics. Our commitment to quality and sustainability remains unchanged, regardless of whether you’re customizing for style now or fit in the future.

The production and delivery timeframe for our style-customized shoes is currently two-three weeks. We anticipate a similar timeframe for fit-customized shoes once that option becomes available.

Yes, your satisfaction is our priority. If your custom-style shoes don’t meet your expectations, please contact us within 30 days for a return or exchange.

Yes, we ship internationally to the EU. Please note that shipping costs and times vary by destination. We will also offer international shipping for our fit-customized shoes upon launch.

Our commitment to ethical and sustainable production practices extends across our business model. From fair labor practices to environmentally friendly materials, we ensure that our products are made with care and consideration for people and the planet.

After placing your order, you will receive a confirmation email with a tracking number. Use this number on our website to monitor your order’s status.

Let’s stay connected

CONTACT INFORMATION

Email

info@footprintpioneers.com

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