TERMS OF CONDITIONS

Scope The following terms and conditions (T&Cs) apply to all orders placed through our online shop. Our online shop is exclusively designed for consumers. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a legal partnership with legal capacity, acting in the course of their commercial or independent professional activity when concluding a legal transaction.

1.CONTRACTUAL PARTNER, CONCLUSION OF CONTRACT, CORRECTION OPTIONS

The purchase contract is concluded with Footprint Pioneers GbR. By listing the products in the online shop, we make a binding offer to enter into a contract for these products. You can initially place our products in the shopping cart without obligation and correct your entries before submitting your binding order at any time by using the correction aids provided and explained for this purpose in the ordering process. The contract is concluded by accepting the offer for the products contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation by email.

2.CONTRACT LANGUAGE, STORAGE OF CONTRACT TEXT

The language(s) available for concluding the contract are German and English. We store the contract text and send you the order data and our T&Cs in text form. You can view the contract text in our customer login.

3.DELIVERY CONDITIONS

1. Shipping Costs

In addition to the stated product prices, shipping costs are incurred for standard shipping. Details on the amount of shipping costs can be found in the offers. For express shipping, a surcharge of 39 euros applies. Further details regarding express shipping can be found in the offers.

2. Delivery Options

We ship the products to the delivery address specified in the ordering process. We only deliver by shipping. Unfortunately, self-collection of the goods is not possible.

4.PAYMENT

1.Prices

The prices stated at the time of the order apply. These are total prices and include the statutory value-added tax.

2.Payment Methods

In our shop, the following payment methods are generally available:

  • Prepayment: When selecting the prepayment payment method, we will provide you with our bank details in a separate email and deliver the goods after receipt of payment.
  • Credit Card: During the ordering process, you enter your credit card details. Your card will be charged immediately after placing the order.
  • PayPal, PayPal Express: To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself with your access data, and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. Further instructions will be provided during the ordering process. PayPal may offer additional payment methods to registered and selected PayPal customers in their user account based on its own criteria. We have no influence on the provision of these methods; additional individually offered payment methods concern your legal relationship with PayPal. Further information can be found in your PayPal account.
  • Klarna: Invoice purchase

5. WARRANTY AND GUARANTEES

1.Warranty Rights

The statutory warranty rights apply.

2. Guarantees and Customer Service

Information about any additional guarantees and their exact conditions can be found with each product and on special information pages in the online shop.

6. CODE OF CONDUCT

We are subject to the following codes of conduct: Trusted Shops (https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf)

7. DISPUTE RESOLUTION

The European Commission provides a platform for online dispute resolution (ODR), which you can find here. We are willing to participate in out-of-court dispute resolution proceedings before a consumer arbitration board. The responsible consumer arbitration board is the "Außergerichtliche Streitbeilegungsstelle für Verbraucher und Unternehmer e. V., Hohe Straße 11, D-04107 Leipzig, www.streitbeilegungsstelle.org." T&Cs created with the Trusted Shops Legal Text Generator

Frequently Asked Questions

At present, we offer customization in style, allowing you to select from various designs, materials, and finishes to create a shoe that reflects your personal taste. We are excited to announce that in the near future, we will expand our customization options to include fit, ensuring your shoes are not only stylish but perfectly tailored to your feet.

Simply visit our online shop, choose your desired shoe model, and utilize our style configurator to select your preferred design options. For now, sizing follows standard industry measurements. Stay tuned for our upcoming feature that will allow custom fit measurements for an even more personalized shoe.

While our current model focuses on style customization, we strive to provide accurate sizing guides to ensure a good fit. If your shoes don’t fit as expected, please reach out to us within 30 days, and we’ll be happy to discuss return and exchange options.

We are diligently working to introduce fit customization as part of our target business model. This exciting feature is expected to launch in 2025. Sign up for our newsletter or follow us on social media for the latest updates!

We use a variety of premium materials, carefully selected for durability, comfort, and aesthetics. Our commitment to quality and sustainability remains unchanged, regardless of whether you’re customizing for style now or fit in the future.

The production and delivery timeframe for our style-customized shoes is currently two-three weeks. We anticipate a similar timeframe for fit-customized shoes once that option becomes available.

Yes, your satisfaction is our priority. If your custom-style shoes don’t meet your expectations, please contact us within 30 days for a return or exchange.

Yes, we ship internationally to the EU. Please note that shipping costs and times vary by destination. We will also offer international shipping for our fit-customized shoes upon launch.

Our commitment to ethical and sustainable production practices extends across our business model. From fair labor practices to environmentally friendly materials, we ensure that our products are made with care and consideration for people and the planet.

After placing your order, you will receive a confirmation email with a tracking number. Use this number on our website to monitor your order’s status.

Let’s stay connected

CONTACT INFORMATION

Email

info@footprintpioneers.com

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